You have 30 calendar days from the purchase date to exchange or return your order.
Simply log into our returns portal and follow the instructions.

The products must be returned in their original condition, without being used, washed or damaged, and include all their labels.
For hygiene reasons, underwear cannot be returned. 
Our swimsuits do not have a hygiene seal, so we would appreciate it if you tried them on over your underwear. If they are returned with any type of stain, they will not be accepted. 

If you have received a damaged item or a wrong item please contact us at shop.asia@thinkingmu.com.

Returns and refunds may incur an additional fee depending on the shipping country and return method. The return cost will be deducted from the total refund amount.

This option has an additional cost that will be deducted from the total refund amount:

Standard Delivery*
South Korea: ₩20,000 Won
Hong Kong: HK$45
Japan: ¥2,500 JPY
Taiwan: NT$250

Express Delivery*
South Korea: ₩30,000 Won
Japan: ¥5,000 JPY
Taiwan: NT$800

For returns, you can reuse our double-seal shipping envelopes. If you no longer have the original packaging, you can use any other properly sealed packaging to prevent its contents from being lost.

Please note that we do not offer home pick-ups.

To return the item, you must send your return using the international courier service of your choice to the following address:

- Receiver: Noatum
- Building Name: M K development estate
- Address: 10 kwai ting road, 6/F, Kwai Chung, Hong Kong Island HONG KONG
- Contact Number: +852 60550609

Please note that return shipping costs are the responsibility of the customer.

We do not offer exchanges
To ensure you receive the desired item as quickly as possible, we recommend returning the current item through our website. Once we receive and approve the return, we will process a refund. You can then place a new order for the desired size or color on our website. This approach allows you to receive your new item faster and ensures a wider selection based on current availability.

We do not offer exchanges

To ensure you receive the desired item as quickly as possible, we recommend returning the current item through our website. Once we receive and approve the return, we will process a refund. You can then place a new order for the desired size or color on our website. This approach allows you to receive your new item faster and ensures a wider selection based on current availability.

You can return all items, except underwear for hygiene reasons. 
Our swimsuits do not have a hygiene seal, so we would appreciate it if you tried them on over your underwear. If they are returned with any type of stain, they will not be accepted. 

You have 30 calendar days from the purchase date to exchange a size (EU countries only) or return your order.

The products must be returned in their original condition, without having been used, washed or damaged, and include all their labels.

See all the information to make a return HERE.

Once we receive your return, we will proceed with the refund using the same payment method you used at the time of purchase and we will notify you by email. 

If you paid with a gift card, the refund amount will be returned as a credit to the gift card you used at the time of purchase. 

Please note that it may take up to 30 business days for the refund to appear in your account, depending on the payment method. 

If after this period you still have not received the refund, please contact us at shop.asia@thinkingmu.com. 

Please note that it may take up to 30 business days for your refund to appear in your account, depending on your payment method.

If it has been more than 30 days and you have not received your refund or have any other questions, please contact us at shop.asia@thinkingmu.com.